- 1. Data Collection
- 2. Use of Information
- 3. Cookie Policy
- 4. Data Sharing
- 5. Data Security
- 6. Your Rights
- 7. Data Retention
- 8. Child Protection
- 9. Policy Changes
- 10. Contact
Vibaji's Privacy Commitment
From the moment you create your Vibaji account, we are committed to protecting your data. Read this privacy policy to understand exactly how your information is handled — no hidden clauses, just complete transparency.
1 What Information We Collect
To deliver Vibaji's services smoothly, we collect certain information. We only gather what's strictly necessary — nothing more.
Personal information (provided by you)
- Full Name & Date of Birth
- Mobile Number & Email Address
- Current residential address
- National ID number (for KYC verification)
- Payment method details (Mobile Pay/Nagad/Rocket number)
Automatically Collected Information
- IP Address & Device Information
- Browser Type & Operating System
- Logs of your activity on the platform
- Login time & session details
- Location data (for legal compliance purposes only)
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & date of birth | Identity verification | Yes |
| Mobile number | OTP Verification & Communication | Yes |
| NID details | KYC & Legal Compliance | For Withdrawal |
| Payment Information | Transaction processing | Yes |
| Device/IP Information | Security & Fraud Prevention | Automatic |
2 How Your Information Is Used
Vibaji uses your information only for specific, legitimate purposes. Here's a clear breakdown of what data is used for:
Our Commitment: Your information is never sold to advertising companies and is not used for marketing purposes without your consent.
3 Cookie Policy
The Vibaji website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.
Cookies We Use
- Essential cookies: Required to maintain login sessions and ensure security — the site cannot function without these.
- Performance cookies: Used to understand which parts of the site are most visited — all data is fully anonymized.
- Preference cookies: To remember your language preferences and settings.
You can disable cookies at any time through your browser settings. However, some features may not function properly.
4 Data Sharing Policy
Vibaji does not share your personal information with third parties — that is a core principle. However, there are limited circumstances where sharing may occur:
- Payment processor: Transaction details are shared with Mobile Pay, Nagad, and Rocket as necessary to process payments. They are not permitted to use your information independently.
- Legal authorities: Information may be disclosed to relevant authorities when required by court order or legal obligation.
- Technology service provider: Trusted cloud providers are used to operate Vibaji's infrastructure — they process data on our behalf and do not own it.
- Business Merger: Should Vibaji ever be involved in an acquisition or merger, users will be notified in advance.
Important: Your information is never shared with any advertiser, marketing agency, or data broker.
5 Data security measures
Vibaji uses industry-leading technology and processes to keep your data safe. Our protection operates across multiple layers:
In the event of a data breach, Vibaji will notify affected users within 72 hours and take immediate action.
6 Your Data Rights
Vibaji believes your data belongs to you. That's why we give you full control:
- Right of Access: You can find out exactly what data we hold on you. A full report will be provided within 30 days of your request.
- Right to rectification: If any of your information is incorrect, you can update it at any time through your account settings or by contacting support.
- Right to Erasure: If you request account closure, your data will be securely deleted — except where retention is required by law.
- Right to Portability: You can export your data in a machine-readable format.
- Right to object: You may object to your information being used for specific purposes.
- Right to Withdraw Consent: You may withdraw any consent you have given at any time.
To exercise any of your rights privacy@vibaji.app-. We will respond within 7 business days.
7 Data Retention Period
Vibaji does not retain your data longer than necessary. Each category of information has a defined retention period:
| Data Type | Retention period | Reason |
|---|---|---|
| Account Information | For as long as your account remains active | Service Delivery |
| Transaction records | 5 years | Legal & Financial Compliance |
| KYC Documents | 5 Years (Even After Account Closure) | Regulatory requirements |
| Login Logs | 1 year | Security investigation |
| Customer Support Conversations | 2 Years | Dispute Resolution |
Once the retention period expires, data is securely deleted or anonymized.
8 Child Protection
Vibaji's services are strictly for adults (18+). We never knowingly collect information from minors.
- Date of birth verification is mandatory at registration.
- If a user is found to be under 18, their account will be closed immediately.
- If any minor's information has been collected inadvertently, please let us know — we will delete it immediately.
If you believe a minor is using Vibaji, please privacy@vibaji.appto let us know.
9 Privacy Policy Updates
Vibaji may update this privacy policy as needed. We will notify you based on the nature and significance of any changes:
- Major changes: You will be notified at least 14 days in advance via email or platform notification.
- Minor Updates: Updates will be published on this page along with the effective date.
- Urgent Update: Immediate changes may be made for legal or security reasons.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly to stay informed.
Enable email notifications in your account settings to stay informed about privacy policy updates.
10 Contact & Complaints
For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:
This privacy policy was last updated in January 2026.